Customization is definitely possible at Design Gaatha. However, all products are not eligible for customization. Please enter query form under Bespoke Services > Customization and Design Gaatha Team will get back to you within 48 hours.

You can contact Design Gaatha at contact@designgaatha.com. You can also reach out on +918800373811 or +919650029941

Once the order is placed, the same cannot be cancelled. 

The purchased product once delivered can be returned or exchanged for Quality reasons only. The request should be raisedat contact@designgaatha.com within 48 hours of delivery of the product. The item/s must be returned to us before the exchange is made. Once the items have been received, you will either receive your new item in 5 to 7 working days (for exchanges), or a credit note (excluding original shipping cost if any).

Design Gaatha doesn't refund the money to your bank account. Amount equal to value of the returned product (excluding shipping cost if any) will be added to your reward points with lifetime validity. 

We accept payments through Cash on Delivery (COD), all credit/debit cards, Internet Banking, UPI and wallets such as CitrusPay, The MobileWallet, IdeaMoney, ITZ Cash, Jio Money, OlaMoney and ICICI Pockets.

No

Yes prices are inclusive of taxes.

No, we do not store any card details unless you save any of your cards in your DG account.

The complete process of delivery will take 7 to 10 business days. However due to lockdown situation, it may take even more depending on delivery pincode.

Yes, you can request custom sizing depending on the product category. Please mention the required size when submitting your customization query form. Our team will get back after working on your enquiry.

Our products are handcrafted by Indian artisans, ensuring authenticity, craftsmanship, and uniqueness. Also all products are Made In India.

Due to the handcrafted nature and lighting variations, slight differences in color or texture may occur. However our constant effort is to ensure the digital image representation is the best version of the actual product.

Once shipped, you will receive a tracking link on your registered email or phone number. You can also check your order status in the “My Orders” section on our website.

Yes, we ship globally. For Indian address, shipping is free. For outside India addresses, the shipping charges are applicable as per zip code & weight of the order.

Yes, you may change the shipping address within 10 hours of placing the order. Please drop the new address with your order ID details to either email ID contact@designgaatha.com or on contact number +918800373811

Yes, complimentary gift wrapping is possible. Please mention while placing the order or email us on contact@designgaatha.com or contact us on +918800373811.

Yes, we can add a personal message to your order. Please mention while placing the order or email us on contact@designgaatha.com or contact us on +918800373811.

First-time buyers can enter coupon code WELCOME10 to avail 10% off on their 1st order. Also, we frequently offer special discounts as per occasion. Follow us on social media for the latest promotions.

Each product comes with specific care instructions. Generally, we recommend gentle hand washing for fabric-based products. Keep leather items away from water and moisture. Follow our care instructions as attached to the product for best results.

All our products are designed by our founders & then handmade by skilled artisans. All products undergo 100% quality check to ensure authenticity and originality.